Terms and Conditions for Man With Van Archway
These terms and conditions set out the basis on which Man With Van Archway provides removal, transport, delivery, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. They are intended to be fair, practical, and clear, while protecting both the customer and the service provider. For the purposes of this document, references to we, us, and our mean the business operating as man with van Archway, and references to you or the customer mean the person or organisation requesting the service.
These terms apply to domestic and commercial jobs of all sizes, including single-item transport, student moves, small removals, furniture delivery, and similar transport services. They also apply to any additional labour or ancillary services agreed at the time of booking, such as carrying items up and down stairs, dismantling, reassembly, or waiting time. Any special requirements must be discussed in advance so that the booking can be assessed properly. Where a written quotation, booking confirmation, or invoice contains specific terms, those details form part of the agreement alongside these conditions.
Our services are provided subject to availability and are accepted at our discretion. We reserve the right to refuse or cancel a booking where there is a risk to safety, where access conditions are materially different from those described, where unlawful goods are involved, or where the customer has supplied incomplete or misleading information. These terms are designed to support a smooth and professional service for every man and van Archway booking and to ensure that expectations are realistic from the outset.
Booking Process
The booking process begins when you request a quote or submit details about the job. To provide an accurate estimate, you must give complete and truthful information, including the collection and delivery addresses, preferred dates and times, the number and type of items, access conditions, parking restrictions, floor levels, and whether any items are particularly heavy, fragile, or awkward. Any quote provided before full details are confirmed is based on the information supplied at that time and may be revised if circumstances change. A Man With Van Archway booking is not confirmed until we have accepted it and, where required, received any agreed deposit or written acceptance.
We may ask for photographs, measurements, inventories, or other details to assess the work properly. This helps us allocate the right vehicle, equipment, and number of staff. If the customer requests additional services on the day, we will try to accommodate them where possible, but such requests are subject to availability, time, and any extra charges. We are not obliged to provide services that were not agreed in advance, particularly where they would create risk, delay, or cost outside the original scope.
Booking confirmations may be issued by email, text, or another written method. It is your responsibility to check all details, including dates, times, addresses, and the scope of work, and to notify us promptly of any errors. If changes are required, we will let you know whether the revised booking can be accommodated and whether the price changes. A customer who books man with van Archway services is deemed to have accepted these terms on behalf of all persons involved in the move, including family members, employees, landlords, tenants, or other authorised representatives.
Payments and Charges
All prices are quoted in pounds sterling unless otherwise stated. Unless a fixed written price has been agreed, charges may be based on hourly rates, minimum call-out periods, mileage, number of operatives, vehicle size, and any special handling or waiting time. The final charge may also include additional costs where the actual job differs from the original description, for example if access is harder than expected, the load is larger, or extra labour is needed. Any estimate is given in good faith, but it is not a guarantee unless expressly described as a fixed quotation.
Payment terms will be confirmed at booking or on the invoice. In many cases, full payment is required on completion of the service, although deposits or part-payment may be requested in advance to secure a date. We may ask for immediate payment by card, bank transfer, cash, or another agreed method. If payment is not made when due, we reserve the right to retain goods only where permitted by law, suspend future services, charge reasonable recovery costs, and pursue any unpaid sums through lawful means. Any bank charges, failed payment fees, or collection costs caused by the customer’s non-payment may be added to the outstanding balance.
Unless clearly stated, quoted prices do not include parking fines, congestion charges, tolls, permits, storage charges, specialist packing materials, or third-party costs. If such expenses arise during the job and are reasonably incurred in connection with the service, the customer must reimburse them. We may also adjust the price if there is a significant delay caused by the customer, an inaccurate job description, or the need to wait for keys, access, or other arrangements beyond our control. Discounts, promotional rates, or special offers are applied at our discretion and may be withdrawn at any time.
Cancellations, Delays, and Rescheduling
If you need to cancel or rearrange your booking, you should notify us as soon as possible. Cancellations made with reasonable notice may be accepted without charge, but where a vehicle, staff, or resources have already been allocated, we may retain a deposit or charge a cancellation fee that reflects our actual loss. For short-notice cancellations, especially on the day of the move, a larger portion of the agreed fee may be payable. This is particularly relevant where the booking has prevented us from taking other work. The specific cancellation charge will depend on the timing and circumstances of the cancellation.
If we must cancel or reschedule due to vehicle failure, illness, severe weather, unsafe conditions, road closures, legal restrictions, or another event beyond our reasonable control, we will aim to contact you promptly and offer an alternative date or time. We will not be liable for losses resulting from such changes except where required by law. Delays may occur because of traffic, access issues, or circumstances at previous jobs. While we always aim to arrive within the agreed time window, any time stated is an estimate unless expressly confirmed as a guaranteed arrival time.
If the customer is not ready when we arrive, or if access is not available, we may charge waiting time or treat the booking as cancelled by the customer after a reasonable period. Similarly, if the customer is unable to proceed with the move because of missing keys, incorrect addresses, insufficient parking, or failure to prepare the items as agreed, we may charge for wasted attendance and any additional time. A man with van Archway service depends on cooperation and readiness; delays caused by the customer can affect the whole schedule.
Liability and Customer Responsibilities
We will exercise reasonable care and skill in providing our services. However, the customer remains responsible for ensuring that items are suitably packed, that fragile goods are protected, and that furniture or appliances are safe to move. Unless we have specifically agreed to pack or prepare items ourselves, we are not responsible for damage caused by insufficient packing, pre-existing weakness, hidden defects, or unstable construction. The customer should inform us in advance of any particularly valuable, delicate, oversized, or hazardous items so that we can decide whether to transport them and what precautions are needed.
Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract, and only to the extent permitted by law. We do not accept liability for indirect loss, consequential loss, loss of profit, loss of business, or loss arising from delay unless such liability cannot lawfully be excluded. Any claim must be reported as soon as possible and, in any event, within a reasonable time after the event. Where goods are moved by third parties, stored temporarily, or left in an agreed location, our responsibility may end once the items have been delivered or handed over in accordance with instructions.
We do not accept responsibility for damage to items that were already damaged, poorly assembled, overfilled, or inherently fragile, unless the damage is directly caused by our failure to take reasonable care. Customers must ensure that valuables, cash, passports, jewellery, medicines, and important documents are transported separately and remain under their control unless we have expressly agreed otherwise in writing. It is also your responsibility to obtain any insurance cover you consider necessary for the goods being moved. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
Waste, Disposal, and Environmental Compliance
Where our service includes removal of waste or unwanted items, the customer must tell us in advance exactly what is to be removed. We only accept waste in accordance with applicable UK waste regulations, and we may refuse any load that contains prohibited, hazardous, clinical, electrical, chemical, or contaminated materials unless we have the proper authority, equipment, and consent to handle it. The customer is responsible for declaring the contents accurately. If items are misdescribed or concealed, the customer may be liable for any extra costs, delays, cleaning, disposal charges, or penalties that arise.
We may require proof that the waste belongs to the customer or that the customer is authorised to arrange its removal. Where appropriate, we will dispose of waste only through lawful and licensed routes. Customers must not use our service to dispose of items that are stolen, illegally dumped, or subject to restrictions under environmental or safety law. If we believe a collection would breach regulations, we may refuse it immediately. We may also charge for the time spent attending the site where a job cannot proceed because of unlawful or unsafe waste.
Any recycling, reuse, or disposal decision will be made in line with the relevant legal duties and practical constraints. The customer agrees to cooperate fully with any documentation required for lawful disposal, including inventories, declarations, or confirmations about the type of waste. A booking with man with van Archway does not authorise us to act unlawfully or to transport waste outside the scope permitted by law. Where we arrange disposal on the customer’s behalf, the customer remains responsible for giving correct information about the materials involved.
Access, Property, and Operational Conditions
The customer must ensure safe and reasonable access to the collection and delivery points. This includes arranging parking where possible, providing accurate directions, securing permission to enter private land or buildings, and informing us of any lifts, stairs, narrow corridors, weight restrictions, or time limitations. If special equipment or an additional team is needed because of access difficulties, extra charges may apply. We are not liable for delays or non-performance caused by blocked access, unsuitable parking, building restrictions, or the customer’s failure to make arrangements.
If we need to dismantle, reassemble, or handle appliances, the customer must ensure that plumbing, electrics, or fittings have been safely disconnected in advance unless we have expressly agreed to do so. We may refuse to move items that are unsafe, excessively heavy, or likely to cause damage to property or injury to persons. Our staff may stop work if they reasonably believe continuing would be unsafe. In such cases, we may still charge for time already spent and any costs already incurred. Customers should protect floors, walls, and other property where they consider this necessary, unless we have agreed otherwise in writing.
We are entitled to rely on the instructions given by the customer or an authorised representative at the time of collection and delivery. If a third party gives conflicting instructions, we may pause the job until the issue is resolved. Any items left unattended after delivery are left at the customer’s risk unless otherwise agreed. If goods are to be placed in a specific room or location, that instruction must be given clearly before unloading begins. Once the service is complete, the customer should inspect the items promptly and raise any concerns without delay.
Insurance, Force Majeure, and Governing Law
We may maintain insurance appropriate to the services we provide, but the existence of insurance does not expand our liability beyond these terms. Customers remain responsible for arranging any extra insurance they consider suitable for high-value items, fragile goods, or unusual risks. We are not responsible for events outside our reasonable control, including but not limited to severe weather, fire, flood, accident, strikes, civil unrest, public emergencies, government restrictions, or failure of roads, utilities, or communication systems. In such cases, our obligations may be suspended for the duration of the event.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any right shall be treated as a waiver of that right. These terms constitute the full understanding between the parties regarding the service, unless replaced or amended by a written agreement signed or otherwise accepted by us. Any statement made by staff or agents will only be binding if confirmed in writing where required.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By booking man with van Archway services, you confirm that you have read, understood, and agreed to these terms and conditions and that you are authorised to accept them on behalf of all persons connected with the booking.