Man with Van Archway Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Archway provides removal, transport and related services to private and business customers. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Agreement means the contract between you and Man with Van Archway for the provision of services in accordance with these Terms and Conditions.

We, us, our means Man with Van Archway as the provider of removal and transport services.

You, your means the customer who requests and books the services.

Services means any removal, man and van, transport, delivery, packing or related services provided by us.

Goods means the items and property that are the subject of the services.

Service area means the locations where we offer removal and man and van services, including Archway and surrounding areas.

2. Scope of Services

We provide man and van services, home and office removals, small and medium-sized moves, and related loading, unloading and transport services. Our service area includes Archway and other nearby locations, subject to availability and agreement at the time of booking.

The exact scope of services for each job, including the number of staff, size of vehicle, estimated duration and any additional services, will be confirmed in your booking confirmation. Only the services described in the booking confirmation form part of the Agreement.

We reserve the right to refuse, suspend or cancel any job where it would be unsafe, unlawful, impractical, or where you have not complied with these Terms and Conditions.

3. Booking Process

You may request a quote and make a booking by providing us with details of the move, including addresses, access information, approximate volume of goods, and preferred date and time. All bookings are subject to our acceptance and availability.

A booking is not confirmed until we have issued a booking confirmation setting out the agreed date, time window, service description, and estimated or fixed price. Verbal or informal discussions do not constitute a binding Agreement.

You are responsible for ensuring that all information you provide at the time of booking is accurate, complete and up to date. Any changes to the information provided may affect the price and feasibility of the job. You must inform us as soon as possible of any change to the details, including access restrictions, parking arrangements, the quantity of goods, or any special handling requirements.

4. Service Area and Access

Our services are primarily provided within Archway and the wider local region, with moves to and from other areas by agreement. Additional charges may apply for journeys outside our usual operating range or for extended travel times.

You are responsible for arranging suitable access at both collection and delivery addresses. This includes ensuring that the vehicle can park legally and safely, that lifts or loading bays are available where relevant, and that entrances, stairways and corridors are clear and suitable for moving the goods.

If parking permits, visitor permits or pre-booked bays are required, you must arrange and pay for these in advance. Where we incur parking charges, fines or penalties as a result of inadequate or incorrect parking arrangements, these will be added to your final invoice.

5. Pricing and Quotes

Prices may be provided as hourly rates, fixed quotes, or a combination of these depending on the nature of the job. Any quote is based on the information you provide at the time of enquiry. If the actual work differs from the description, we may adjust the price accordingly.

Hourly-rate jobs are charged from the agreed start time or the time of arrival at the collection address, whichever is earlier, until completion of unloading at the final destination, subject to any minimum charge period specified in the booking confirmation.

Where a fixed price is agreed, it covers only the work described in the booking confirmation. Additional requirements, delays beyond our control, or significant changes to the inventory, access or route may incur extra charges at our standard rates.

We reserve the right to revise our rates and any published prices at any time. However, once we have confirmed a booking, the agreed rates will apply to that booking, subject to these Terms and Conditions and any changes initiated by you.

6. Payments and Deposits

We may require a deposit to secure your booking. The amount of the deposit and the deadline for payment will be stated in the booking confirmation. If the deposit is not received by the specified time, we may release the booking slot without further notice.

Unless otherwise agreed in writing, payment of the balance is due on completion of the services on the day of the move. For business customers, alternative payment terms may be agreed and confirmed in advance.

Accepted payment methods will be communicated during the booking process. You agree to ensure that sufficient funds are available and that any payment details provided are valid.

If payment is not received on time, we may suspend or withhold further services, charge interest on overdue amounts at the statutory rate, and recover any reasonable costs incurred in pursuing late payment or debt recovery.

7. Cancellations and Changes

You have the right to cancel or amend your booking, subject to the provisions of this clause. All cancellations or changes must be notified to us as soon as possible.

If you cancel more than a specified period before the scheduled start time, as stated in your booking confirmation, any deposit paid may be refunded or credited at our discretion, less any reasonable administration costs.

If you cancel within a short period before the job start time, or on the day of the move, we reserve the right to retain all or part of any deposit and to charge a cancellation fee to cover lost time and costs. The applicable period and charges will be outlined in your booking confirmation.

If you wish to change the date, time or scope of the job, we will make reasonable efforts to accommodate your request, but we cannot guarantee availability. Changes may result in an adjusted price. If we cannot accommodate the requested change and you choose to cancel, the cancellation terms set out in this clause will apply.

We may cancel or reschedule the booking where necessary due to events beyond our reasonable control, safety concerns, or non-compliance with these Terms and Conditions. In such cases, we will inform you as soon as reasonably practicable and, where appropriate, offer an alternative date or a refund of any deposit paid.

8. Your Responsibilities

You are responsible for properly packing, labelling and securing your goods unless packing services are expressly included in your booking. Fragile or valuable items should be clearly identified and packed to withstand handling and transport.

You must ensure that no prohibited, dangerous, illegal or perishable items are included within the goods. This includes but is not limited to explosives, flammable substances, chemicals, drugs, weapons, or items that may present a health and safety risk.

You must be present, or arrange for an authorised adult representative to be present, at the collection and delivery addresses for the duration of the job, to provide instructions, access, and to check and confirm that the services have been carried out.

You are responsible for checking that nothing has been left behind at the collection address and that all goods have been delivered at the destination. We are not responsible for any item left unattended or not loaded because it was not indicated to us at the time.

9. Our Responsibilities

We will provide the services with reasonable care and skill, using personnel and vehicles appropriate to the agreed scope of work. We will make reasonable efforts to adhere to any agreed time slot, but timing is not guaranteed and is subject to traffic, weather, and other factors outside our control.

We will take reasonable care of your goods while they are in our custody and control. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.

We reserve the right to use subcontractors to carry out all or part of the services. Where subcontractors are used, we will remain responsible for ensuring that the services are provided in accordance with this Agreement.

10. Liability and Limitations

Our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited to a reasonable amount, having regard to the nature and value of the goods and the price paid for the services. Unless a higher value is expressly agreed in writing before the job, our liability shall not exceed a specified monetary limit per job, which may be provided on request.

We are not liable for loss or damage resulting from your failure to adequately pack, secure or protect the goods, for pre-existing damage, or for inherent defects in the goods. We are also not liable for any loss or damage arising from acts or omissions of third parties, adverse weather conditions, traffic delays, or other events beyond our reasonable control.

We will not be liable for loss of profits, loss of business, loss of opportunity, indirect or consequential loss, or any purely economic loss, whether arising in contract, tort or otherwise, even if foreseeable.

You must inspect the goods as soon as reasonably practicable after completion of the services and notify us in writing of any apparent loss or damage within a reasonable period. Failure to notify us within such period may affect our ability to investigate and may reduce or extinguish any potential liability.

11. Insurance

We will maintain appropriate insurance cover for our operations in line with industry practice. The level and scope of our insurance may vary depending on the services provided. Details can be made available upon request.

You are responsible for arranging any additional insurance you consider necessary to cover the full value of your goods or any specific risks, particularly for high-value or delicate items. Our charges do not include separate insurance for your goods unless expressly stated in writing.

12. Delays and Waiting Time

We aim to arrive within the agreed time window, but delays may occur due to traffic, road closures, weather, or other factors. We will make reasonable efforts to inform you of any significant delay.

If we are delayed due to reasons within your control, such as lack of access, incomplete packing, or waiting for keys, we may charge for waiting time at our standard hourly rates.

If the delay makes it impossible to complete the job within the booked period, we may need to reschedule the remaining work, and additional charges may apply.

13. Waste and Disposal Regulations

We comply with applicable waste and environmental regulations when handling and transporting items for disposal. We are not a general waste carrier and will only remove items for disposal where this has been expressly agreed as part of the services.

You must not include household waste, rubble, hazardous materials, chemicals, or any items requiring specialist disposal unless we have specifically agreed in advance to handle them. Additional charges may apply for authorised disposal services.

We will not be responsible for any penalties, fines or enforcement action resulting from your failure to disclose that items require special handling or are not suitable for standard transport and disposal.

14. Excluded Items

We do not accept responsibility for the transport of cash, jewellery, important documents, irreplaceable items, plants, animals, or perishable goods. You are advised to carry such items yourself.

We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe to handle, unlawful to transport, or likely to cause damage to property, vehicles or other goods.

15. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day where possible so that we have the opportunity to address it immediately.

If the issue is not resolved at the time, you should submit a written complaint within a reasonable period after completion of the services, giving full details of the booking, the nature of the complaint, and any supporting information.

We will review your complaint and aim to respond within a reasonable timescale. Where appropriate, we may request further information or evidence to help us assess the matter.

16. Data Protection and Privacy

We will collect and use your personal information only to the extent necessary to manage your booking, provide the services, process payments, and communicate with you. We will take reasonable steps to protect your information and will not share it with third parties except where required to carry out the services, to comply with legal obligations, or with your consent.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws applicable in England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to this Agreement or its subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

These Terms and Conditions, together with the booking confirmation and any written variations agreed by both parties, constitute the entire Agreement between you and us in relation to the services and supersede any prior discussions, representations or understandings.

We may revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement. You are advised to review the current Terms and Conditions whenever you request new services from us.